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If you need to contact us again, we'll always be here for you. Calls are free from landlines and mobiles in the UK. Even if you don't have credit on your mobile phone you can still call us for free. Calls may be chargeable from mobiles and the number will appear on your mobile bill.To call us free from the Channel Islands, try using a landline or phone box.If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.It can also make it easier for us to get help to you if you’re in danger. And you can double check what you’ve written before you send it to us. You don’t need to give your email address or your name if you don’t feel comfortable.Reading over the messages sent between you and the counsellors can give you a chance to think of how things might be changing for you. You can email us anytime and we'll get back to you within 24 hours. Call us free on 0800 1111 or have a 1-2-1 counsellor chat.You can check out Child Helpline International for places in your country which might be able to help.
It helps to let the counsellor know you got cut off before.If English isn't your first language or you don't feel comfortable speaking English, you could try logging in for a 1-2-1 counsellor chat online and use the Art box to help you explain how you feel.Contacting us in Welsh / Child Line ar gyfer pobl ifanc sy’n siarad Cymraeg We don't offer a full Welsh speaking counselling service. If you contact us (by phone or online) and let us know you'd like to talk to someone in Welsh we can arrange a time for you to speak to a Welsh speaking counsellor.But sometimes these callers still try to phone Childline again and again.Sometimes so much that it can stop young people getting through.